Shipping

Within Canada (2-9 business days*)
Small items (key chains, cord keeper etc.): $5 flat rate (no tracking)
Medium & Large items: $10 flat rate (with tracking)

To U.S.A. (up to 10 business days*): $10 flat rate

*estimated delivery times

Duty/Import taxes are the responsibility of the customer. Small Hours is not responsible for items not received due to an incorrect address or for lost or stolen items once they have been shipped, but please contact us if this happens and we will try our best to work with you to resolve the issue.

Currently, we do not ship outside of North America.


Production Time

Small Hours goods are made by hand in small batches and may or may not be in stock at the time of your order. Though your order is likely to ship out sooner please allow for up to 5-10 business days before your item is shipped.


Refunds

If you are unhappy with your item, please contact us within 7 days of receiving your item(s). Return shipping will be the customer's responsibility. Item must be unused. Provided we receive your item in unused condition, you'll receive a full refund.


Nature of Handmade Products

All Small Hours products are handmade. Due to the nature of our production method, each product may vary slightly from the photos on our website. Care and attention is paid in the selection of hides, however, due to the nature of leather, there may be slight discolouration, scratches, or change in texture between each item created. Some leathers will acquire markings more easily than others, and some may change in colour over time.


Repairs

Depending on the damage, your item might be able to be repaired. Please contact us with an image and description of your item and we'll see what we can do! Additional charges and shipping costs may apply.