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Shop Policies

Shipping

Get FREE SHIPPING in Canada on orders $150+.
Enter code "FREE150" at checkout to save on shipping.

Canada (2-9 business days*):
Small parcels, no tracking: $5 CAD flat rate
Larger items, with tracking: $10 CAD flat rate

U.S (up to 10 business days*, can take longer due to customs delays):
$10 CAD flat rate, with tracking

Everywhere else (up to 21 business days*):
$20 CAD flat rate, with tracking

All items are shipped via Canada Post. Small Hours Workshop is not responsible for items not received due to an incorrect address.
*Estimated times of arrival

Production Time
Some of my items are handmade upon order. Though your shipment will likely go out sooner, please allow up to 2-4 weeks for your order to ship. International OrdersDuty/Import taxes are the responsibility of the customer.

Refunds
If you are unhappy with your item, please contact me within 7 days of receiving your item(s). You will receive a full refund upon receipt of the returned item(s). Return shipping will be the customer's responsibility.

Made-to-order Items
I do not accept refunds or cancellations for made-to-order items.

Product Disclaimer
All Small Hours products are handmade. Due to the nature of our production method, each product may vary slightly from the photos on our website. 
Care and attention is paid in the selection of hides, however, due to the nature of leather, there may be slight discolouration, scratches, or change in texture between each item created. Some leathers will acquire markings more easily than others, and some may change in colour over time.

Packaging & Sustainable Practices
I strive to reduce our ecological footprint as much as possible and encourage others to do the same. My products are packaged minimally to reduce waste. We source eco-friendly and high-quality shipping materials, we also re-use packaging materials and encourage others to do the same. I prioritize use of recycled, recyclable and/or biodegradable shipping materials.

Repair
Depending on the damage, your item might be able to be repaired. Please send an email to smallhoursworkshop@gmail.com with an image and description of your item and we'll see what I can do! Shipping charges will apply.

*Shop policies are subject to change without notice